When A Good Woot Goes Bad

Written by ThreadOfTheDay.com on October 3, 2008 in: retail | Tags: , , , , , , , , ,

Woot.com is a whimsical deal-a-day website. Every day, they sell only one product. At midnight, they move on to the next item. The majority of the products are electronics, but they can be anything. I have seen pens, pistachios, vacuum cleaners, wine, 65 inch tvs. Whatever the item, it is always a great deal and shipping is a flat $5 no matter how big or small the product.

Most days I pass on whatever they are selling, but still go back every day to read the write up of today’s product. They are always hilarious. Their writers are brilliant.

I have bought a few items there and have been very satisfied with my purchases. Recently, Woot was offering a nice looking Breville 800ESXL espresso machine. Williams-Sonoma and Bed Bath & Beyond sell it for $400. It gets good reviews on Amazon.com where the best price is $380. Woot’s price was only $150 so I jumped on it.

The reason I bring this up here on ThreadOfTheDay.com is because each product does have it’s own forum thread. This is only the second time I have highlighted a forum I participate in. The first was “Isla Mujeres Dolphin Rescue“.

It turns out this great deal is turning out to be a bust. Many of the espresso machines are being reported as defective, including mine. Lots of them have a weird problem where the internal pump continuously directs water to the excess water tray that sits under your coffee cup on the machine, completely bypassing your coffee grounds. This has caused quite a few flooded kitchen counters as the pump can kick on even when the power is off.

Here is a link to the thread. Since it is a long one, I skipped ahead to when people’s machines begin arriving and they report the condition of their espresso makers.  There is a very high percentage of members with defects. What a mess.

http://www.woot.com/Forums/ViewPost.aspx?PostID=2608562&PageIndex=7&ReplyCount=373#post2621223

Despite this hiccup, I will probably continue to use woot.com. I am sure they will get this straightened out somehow. Also Breville seems like a good company and have promised new machines to those who called them, including myself. I hope everything works out. Stay tuned.

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